Customer Help

In all Australian states and territories, personal vapourisers cannot be sold to persons under the age of 18. You must confirm you are 18+ before purchasing from IGET AU Shops.

Our team will process and dispatch your order within 1 business day of receiving payment, and we will issue you a tracking number.

Australia shipping is A$18.00 for all states. Orders over A$199.00 qualify for free Australia shipping. Please note: it is the customer's responsibility to ensure that the address information provided is accurate — including suburb, state, and postcode — to prevent errors or further shipping delays.

Order confirmation: once your order has been successfully received, you will receive an order confirmation email. Customer service: if you notice any errors in your order confirmation or would like to leave us a message, please contact our customer service immediately at [email protected].

You can find your order information in your web account: 1. Log in to your account 2. Open your orders / purchase history to view payment and order details We will also email you billing and shipping details when the store dispatches your order. If you cannot find the email from IGET AU Shops in your inbox, please check your spam folder. You can also reach us at [email protected].

A disposable vape is a compact vaping device that comes pre-filled with e-liquid and a built-in battery. It is designed for convenient use without requiring complicated maintenance.

Please make sure the device has sufficient power and is being used correctly. If it still doesn’t respond, please contact our customer service team with your order number, product model, and a photo or video of the issue.

Please check the charging cable and power source, and make sure the charging port is clean and undamaged. If the issue persists, please contact our customer service team with your order number, product model, and a photo or video of the issue.